We at Bradshaw Medical are committed to taking care of our customers. We demonstrate this commitment by striving to exceed their expectations, both with the quality of our products and the services we provide.
This level of quality demands the effective maintenance of a quality management system reflective of our core competencies as spinal and orthopedic instrument specialists. The quality management system includes processes that ensure compliance to regulatory requirements and conformance to ISO 13485.
Our quality policy indicates our commitment and focuses on what is important to us as an organization: quality products and service, regulatory compliance and customer satisfaction; and it prescribes the method by which we accomplish this: through maintaining the effectiveness of our quality management system. Moreover, our quality policy statement acts as a compass in providing the direction and framework for establishing key corporate-level performance measures and related objectives.
Bradshaw Medical is committed to providing the highest quality medical devices and services that will meet or exceed our customers’ expectations. We comply with ISO 13485 and FDA requirements and maintain the effectiveness of our Quality Management Systems.
Key to Our Success
The key to our success is the planning, establishment, communication, achievement, measure and review of quality objectives at all relevant functions and levels. Success involves every employee, each of whom is individually responsible for the quality of their work, resulting in a continually improving working environment for all.
This policy is provided and explained to each employee during annual awareness training, and its continuing suitability is regularly reviewed by senior management.
Quality Objectives – The top level objectives of the Quality Management System are:
• To maintain an effective Quality Management System conforming to ISO13485.
• To maintain a level of quality which enhances Bradshaw Medical’s reputation with customers.
• To ensure compliance with relevant statutory and safety requirements.
• To endeavor, at all times, to maximize customer satisfaction with the services provided.